EDU 652: Designing Information/Performance Support Systems

Overview

Welcome to Designing Information and Performance Support Systems. The focus of this course is on the intersection of performance technology and learning environments in the modern learning organization. Information and communications technologies are changing how organizations conduct their business. The effects of these changes include new learning and working cultures, increased reliance on information systems at all levels of an organization, and pervasive use of a variety of performance technologies in order to sustain growth and maintain a quality workforce.

The purpose of this course is to provide students with an understanding of modern performance technologies and their implications for the design of technology-enhanced performance and learning systems. Modern knowledge-management systems are relevant to the environment in which learning takes place as well as to the design of learning and performance solutions for those environments. In this course, you will learn how to: (1) conduct performance analyses in a variety of settings; (2) specify how e-learning solutions can be integrated with performance technologies; and, (3) design appropriate technology-based learning and performance improvement solutions

Note: We hope that your experience in this online course will be meaningful and rewarding. As with most learning activities, as you invest more effort, you reap more benefits. We have tried to structure activities that are adaptable to your individual interests and needs while not skipping over material that we believe is essential for understanding and designing modern information and performance support systems. Please do not hesitate to communicate with your instructor or others in this course about any aspect that you find especially interesting, in need of further elaboration, unclear, troubling, or otherwise worthy of comment. Within the context of information and performance support systems, communications is the glue that binds things together and makes possible the coordination and control necessary to enhance learning and performance. Likewise, in the context of this course communications is the foundation upon which effective learning and performance depend.

Learning Outcomes

Upon successful completion of this course, students will be able to:

• Describe and distinguish computer supported collaborative group-ware, decision support systems, knowledge management systems, information systems, and performance support systems.
• Conduct user-centered problem analysis.
• Conduct an analysis of an organization's performance problems and develop appropriate recommendations.
• Identify relevant performance technologies for existing problems.
• Identify opportunities for the integration of knowledge management systems into e-learning and performance technology solutions.
• Design electronic performance support systems suitable to an organization's needs and requirements.

Course Requirements

• Download free CMap software tools (knowledge modeling kit) developed by the Institute for Human and Machine Cognition (IHMC).
  • Macintosh Version
  • PC Version
• PowerPoint

Required Texts
EDU 652 texts are available from the JIU/MBS bookstore